Customer Service Policy

This Customer Service Policy outlines the complete set of standardized, transparent, and customer-first service rules applicable to all users shopping on our official website. The policy covers order processing, product shipping, global logistics delivery, tariff and additional fee regulations, return and refund terms, currency settlement rules, and customer consultation channels. All service clauses are formulated in strict accordance with cross-border e-commerce standard specifications and user consumption rights protection principles, aiming to provide every global customer, especially users in the United States, with a safe, efficient, transparent, and worry-free shopping experience. By placing an order on our website, all customers are deemed to fully understand and agree to the complete terms of this customer service policy.

1. Order Processing & Shipping Policy

We adhere to efficient and standardized order processing procedures to ensure every valid order is arranged in a timely manner. All orders submitted and successfully paid by customers will be processed, reviewed, and arranged for shipment within our standard processing cycle. Our professional operation team will verify order information, product inventory, and shipping details one by one to avoid order errors, missing shipments, or delayed shipments caused by information deviation.
In terms of product packaging, we adopt exclusive high-standard packaging solutions suitable for beauty and hair care products. All products are packed with shockproof, pressure-resistant, moisture-proof, and leak-proof professional materials. This strict packaging standard can effectively protect products from extrusion, damage, leakage, or contamination during long-distance cross-border transportation, ensuring that all customers receive intact, brand-new, and undamaged products consistent with the official display standards.
We maintain a stable and efficient shipping rhythm all year round. After the order is successfully shipped, customers can track the real-time logistics status through the logistics tracking information updated by the system. The overall international transportation cycle is stable and predictable, ensuring that customers can receive their ordered products within the conventional delivery time range. We strictly control every link of order processing and shipment to provide customers with a fast and reliable shopping logistics experience.

2. Global Shipping & Tariff Policy

To bring cost-effective and convenient shopping benefits to global customers, we provide full free global shipping services for all products displayed on the website. There are no shipping fees, handling fees, or hidden logistics charges for any order. All logistics transportation costs are fully borne by our store, helping customers save additional shopping expenses and realizing zero-cost logistics delivery.
We have established long-term cooperative relationships with high-quality global cross-border logistics channels with stable timeliness, high safety factor, and wide coverage. The logistics system covers mainstream regions around the world, with stable delivery capacity and perfect logistics tracking services. The whole transportation process is safe and controllable, and the logistics information is updated in real time, allowing customers to clearly grasp the transportation progress of their orders at any time.
For all cross-border orders, we implement a full tariff bearing policy. All tariffs, customs clearance fees, inspection fees, and any other additional expenses incurred during customs declaration and customs clearance in the destination country or region are fully undertaken by our store. Customers do not need to pay any extra fees during the entire process from order placement to product receipt. There is no hidden consumption or secondary charging, completely eliminating the extra cost risks of cross-border shopping and ensuring a pure worry-free shopping experience for every customer.

3. Return & Refund Policy

We uphold a customer-oriented service concept and implement a humanized and long-term valid return and refund policy to fully protect the legitimate consumption rights and interests of every customer. Customers can apply for a return service for purchased products within our standard long return cycle if they encounter product quality problems, product damage during transportation, inconsistent product description, or unsatisfactory use experience.
All return applications need to be submitted in accordance with the official process, and customers need to provide corresponding product pictures, order information, and relevant proof materials as required to facilitate our team’s rapid verification and processing. After the returned products are received, inspected, and verified to be in line with the return conditions by our professional after-sales team, we will initiate the refund procedure immediately.
Our store maintains an efficient refund processing efficiency. All eligible refund applications will be completed and the funds will be returned to the customer’s original payment account within our standard refund processing cycle. The whole return and refund process is standardized, transparent, and efficient, with no complicated procedures or intentional delay. We always adhere to fair and reasonable after-sales processing standards to ensure that every customer’s legitimate rights and interests are fully guaranteed.

4. Currency Settlement Standard

To adapt to the consumption habits of American customers and global mainstream cross-border transaction standards, all product pricing, order payment, fund settlement, and refund settlement on our official website are uniformly denominated and settled in USD (United States Dollar).
The unified US dollar settlement mode avoids the exchange rate difference and settlement confusion caused by multi-currency conversion, making product prices clearer, order payment more convenient, and refund inquiry and fund checking more intuitive for customers. All transaction data is publicly displayed and accurately recorded by the system, ensuring the authenticity, accuracy, and transparency of every fund transaction record.

5. Customer Consultation & Contact Channel

We provide professional and exclusive customer consultation service channels for all customers. For any order consultation, product consultation, logistics inquiry, service suggestion, after-sales problem feedback, and other service demands, customers can get in touch with our official professional customer service team through the independent and officialContact Us page on our website.
Our customer service team has received systematic and professional service training, with complete product knowledge, skilled business processing capabilities, and standardized service etiquette. The team can efficiently respond to customer consultation demands, accurately answer various customer questions, and professionally solve all shopping and after-sales related problems for customers. We insist on providing patient, careful, efficient, and one-to-one exclusive service for every customer to ensure that all customer demands are properly responded to and solved.

6. Service Commitment & Rights Protection Statement

We have always taken standardized services, transparent rules, sincere communication, and reliable protection as our core service commitments. All service clauses announced on the official website are true, effective, and enforceable, and we will strictly implement every service commitment to avoid false publicity and default on service promises.
In the process of daily operation and customer service, we always take customer experience and rights protection as the core, continuously optimize order processing efficiency, upgrade logistics service quality, improve after-sales service system, and standardize customer consultation response mechanisms. We are committed to building a fair, transparent, safe, and secure cross-border shopping environment for every global customer.
We reserve the right to appropriately adjust and optimize the customer service policy according to industry norms, platform rules, and actual operation conditions. All adjusted service policies will be uniformly updated and announced on the official website, and the updated clauses will take effect immediately after publication. Customers are welcome to check the official policy rules regularly to ensure a better shopping experience.