Shipping Policy

This Shipping Policy serves as the official guideline for all order processing, shipment arrangement, logistics delivery, and customs clearance related services on our website. The policy applies to all customers who place purchases and complete transaction orders through our platform. All logistics service arrangements and delivery standards are formulated in accordance with standardized cross-border e-commerce operation specifications, aiming to provide customers with stable, safe, and transparent logistics services. By completing order payment and confirming purchase on our website, all users fully acknowledge and agree to abide by all terms stated in this Shipping Policy.

1. Order Processing & Shipment Arrangement

All successfully paid and verified orders will enter our standardized processing queue immediately after submission. Our operational team will conduct comprehensive reviews for each order, including product inventory verification, delivery information confirmation, and order data inspection, to ensure all order details are accurate and complete before shipment arrangement. Standard order processing and shipment arrangement will be completed within our official processing cycle to ensure timely logistics arrangement for every valid order.
We adopt professional industry-standard packaging solutions suitable for beauty and personal care products. All commodities are packaged with shockproof, pressure-resistant, moisture-proof and leak-proof materials to prevent product damage, leakage, deformation or contamination during long-distance cross-border transportation. Every package will undergo strict pre-shipment inspection to guarantee intact product condition and complete packaging before leaving the warehouse.
Once the order is dispatched, the system will automatically generate and update official logistics tracking information. Customers can check real-time transportation status, delivery progress and order logistics updates through the order center on our website throughout the entire transportation process.

2. Delivery Time & Logistics Cycle

We cooperate with high-quality, stable and secure global cross-border logistics channels to provide reliable delivery services for all regional customers. The overall standard delivery cycle covers the whole process from warehouse departure, international transportation, customs clearance to final local delivery. Under normal transportation conditions, all ordered products can be successfully delivered within our standard delivery time range.
Please note that the overall logistics cycle is estimated based on conventional cross-border transportation conditions. Individual orders may encounter slight delivery fluctuations due to objective and uncontrollable factors including local customs clearance inspection, regional logistics arrangement adjustment, weather conditions and public transportation scheduling. We will actively track and follow up on all abnormal logistics statuses to promote smooth delivery of all orders.

3. Customs & Duty Related Rules

All cross-border orders will go through official customs declaration and customs clearance procedures in the destination region. We undertake all tariffs, customs clearance fees, inspection fees and any other additional charges incurred during the customs clearance process. Customers will not bear any extra fees or generate additional costs during the entire order transportation and customs clearance process.
Our team will complete standardized customs declaration work in accordance with local official regulations and cross-border trade norms, ensuring that all products pass customs clearance safely and compliantly. All customs declaration information is true, accurate and compliant with industry and official requirements to avoid customs detention, return or other abnormal situations caused by non-standard declaration.

4. Delivery Information Standard

All order settlement on our website adopts unified USD currency standard. All logistics related service records, order data and follow-up service settlements are uniformly calculated and recorded in US dollars, ensuring transparent and standardized data records for all orders.
Customers shall ensure the accuracy and completeness of the recipient information, including recipient name, valid contact method, and detailed and accurate delivery address when placing orders. Inaccurate, incomplete or wrong address information may lead to logistics delay, delivery failure or package return. We will not be responsible for abnormal logistics problems caused by incorrect customer information submission.
If customers need to modify delivery information before order shipment, they shall submit modification applications in a timely manner through official consultation channels. Once the order is shipped, the delivery address and logistics information cannot be modified arbitrarily.

5. Logistics Exception Handling

For common logistics exceptions including transportation delay, package detention, logistics information stagnation and other abnormal situations, our professional after-sales team will actively follow up, verify the cause of the abnormality, and coordinate with logistics providers to promote problem solving and ensure subsequent normal delivery.
In case of rare extreme situations such as package loss and serious damage caused by logistics transportation, we will verify the actual situation based on official logistics records, and provide reasonable and standardized follow-up solutions in accordance with official policies to fully protect customers’ legitimate shopping rights and interests.

6. Consultation & Service Support

Customers who have any questions about order processing status, logistics delivery cycle, customs clearance progress, transportation exceptions and other logistics related problems can contact our official customer service team through the Contact Us page on the website at any time. Our professional service team will provide timely response, professional consultation and effective problem-solving support to ensure every customer enjoys a smooth and reassuring logistics service experience.

7. Policy Update & Interpretation

We reserve the right to appropriately optimize and adjust the content of this Shipping Policy according to actual business operation needs, logistics channel upgrades and industry standard updates. All updated policy terms will be uniformly released and displayed on the official website and take effect immediately after publication. Customers can check the latest official policy content regularly to keep abreast of updated logistics service rules.
We always adhere to standardized, transparent and customer-oriented logistics service principles, strictly implement every logistics service standard, and strive to provide safe, stable and efficient delivery services for all customers.